Step 2: Create a Back Office PHP Web page. The profile of Service Desk technicians running the contextual menu command in the Lync conversation window must authorize them to use the Service Manager quick call screen for incidents.The SSO mechanism must be enabled on your SaaS-based Service Manager platform.
Microsoft lync screen share windows#
You must have the relevant rights and privileges for adding a key to the Windows registry on the Microsoft Lync server. Your Active Directory must be correctly synchronized with the SaaS-based Service Manager employee directory. This value will be the unique ID between Microsoft Active Directory and the Lync server and your Service Manager environment ( USERID). based on your configuration) as the value of the url_requestor parameter in the PHP pages indicated below. The important point is to pass the email address of a user identified in your Service Manager employee directory (e.g. Depending on your business requirements, you can use other methods or development languages to produce similar or different results. The other information described in the integration process, such as the registry key and Back Office PHP Web page, should be taken as an illustration and, as it does not come from Service Manager Support, may not correspond to your specific requirements. You should submit your request to the Support team. Step 4: Run the command in the Lync client.įor SaaS-based Service Manager, EasyVista can provide and configure two specific PHP Web pages for SSO authentication to help you integrate Microsoft Lync. Step 3: Add a key to the Windows registry on the Lync server. Step 2: Create a Back Office PHP Web page. Step 1: Check the list of requirements. Using this method, you can integrate Lync in Service Manager in four easy steps: If the email address does not exist, the page will be redirected to the Service Manager login page, sso_samlindex.php. The screen will automatically be pre-loaded with information belonging to the Lync contact. The value of the url_requestor parameter is the email address ( USERID required by Service Manager) of the previously selected Lync contact. If the email address exists, the page is redirected to a specific PHP Web page, sso_samlindexlync.php, that will open the quick call screen in Service Manager (SaaS-based). It checks if the email address in the contactId parameter exists in the Active Directory via the ADUserclass. The Back Office Web page (script) changes the initial parameter value and keeps only the email address (e.g. The URI SIP parameter used is %contact-id% and its value is Contacts=. The command sends a HTTP request to a Back Office PHP Web page by passing the contactId parameter whose value is identical to the URI SIP (or SIP-ID) parameter of the relevant Lync contact. To perform the integration, you add a specific command to a contextual menu in the Lync conversation window by modifying the Windows registry on the Microsoft Lync server. In the desktop sharing window, click the pop-up menu, and then click Share New Desktop.Method 1: Specific Web page, in SaaS version only 
You can replace a shared desktop with your desktop so that session participants can then view your desktop.
Only one desktop can be shared at a time.
Replace a shared desktop with your own desktop If you see the desktop sharing invitation in the conversation window, click Join to join the desktop sharing session, or click Ignore to decline the desktop sharing invitation. In the desktop sharing window, click the pop-up menu, point to the desktop that you want to stop sharing, and then click Stop Sharing.Īccept or decline a desktop sharing invitation The participant clicks either Accept to join the desktop sharing session or Decline to decline the desktop sharing invitation. In the participant's conversation window, the Desktop sharing invitation message appears. Note: To invite other contacts to the desktop sharing session, click, click Invite by Name or Phone Number, and then select a contact.
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